Security & Privacy Protection

Protecting your Account security and personal privacy is important to you - and to us. Here are some of the security measures we use to safeguard you and your Account:

  • We ask you to create a unique user name and password when you register for online Account Center access.
  • We encrypt your personal information, including your Talbots Credit Card Account number, Social Security number, name, address, phone number and email while the information is transmitting on our website.
  • We may require additional verification known as out-of-brand authentication before giving you Account access when you connect from a device you've not used before.
  • We disconnect your connection after 15 minutes of inactivity (but only after letting you know your session will end and giving you the option to extend it).
  • We send email alerts when certain changes are made to your Account or online profile, such as when your password is reset. As an extra security measure, we may ask you to enter your password again.

To learn more about what we're continually doing to protect your Account, privacy and credit , as well as what you can do to help protect yourself, click or tap the links below.

All Security Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

Can't find what you're looking for?

Registered accountholders can send us a message via Secure Message Center. Not yet registered? Register now.
Access Secure Message Center

Contact Us

Customer Care
Customer Care Hours
  • Monday - Saturday
  • 8am - 9pm ET.
  • Closed Sundays
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Bank
    PO Box 182273
    Columbus, OH 43218-2273